About Us

ILN: customer engagement agency

ILN is a customer engagement agency offering digital marketing and customer publishing services. At the heart of our thinking is that inspirational, well-crafted content is the most effective way to connect with audiences.

Our mantra is "Inspire to Interact". We capture consumers’ attention and increase brand interaction, engaging target audiences through inspirational content and creativity across multiple channels.

We offer a unique combination of digital credentials and publishing heritage as the owner of the Illustrated London News archive collection. Our portfolio includes some long-standing, high-profile clients, both UK and international, and offers a wide experience in travel, luxury and retail. But more than sectors, we’re interested in audiences and how they connect.

ILN is an independent agency based in vibrant Spitalfields in London. We offer the scale to handle large projects, and the focus and attention to detail that smaller projects deserve. The responsiveness we bring to each and every client is our hallmark.

Results-driven marketing

Our ‘About Us’ is not in fact about us. What matters is what we have achieved for our clients and their business. Our focus is to add directly to their bottom line and the proof is what we have delivered against key performance indicators, including:

  • Building online businesses from scratch
  • Growing email databases from zero to a million
  • Executing digital marketing strategies to generate sales with double digit return on investment (ROI)
  • Developing customised applications for high-value customers which have doubled ATV (average value transaction)
  • Increasing natural search rankings through content development and SEO implementation, and decreased pay per click (PPC) spend
  • Reaching and recruiting new audiences through social media buzz, offline and online PR
  • Increasing customer loyalty and propensity to buy through targeted customer magazines